Teach Me

Course overview

Understand the structure. Practice the skill.

AGENT is a learning framework, not a required sequence for your coaching conversation.

1. 01
   AWARE

   Notice conflict and internal reactions

2. 02
   GROUND

   Understand your own needs and alternatives

3. 03
   EMPATHIZE

   Understand the other person's perspective

4. 04
   NAVIGATE

   Explore options and paths forward

5. 05
   TIE

   Tie It All Together

HEART — Heard · Esteem · Autonomy · Role · Trust. An extra lesson connects these human needs to empathy.

Follow one fictional sales-target case throughout. Reflections are stored only here, never analyzed.